Contact Us

Order Tracking

To check the real-time status of your order, we recommend using the professional global logistics tracking platform widely trusted in the industry:

Official Tracking Link: https://www.17track.net/en

Simply enter your unique tracking number on the 17Track website, and you’ll be able to view detailed updates including shipment location, transit progress, and estimated delivery date.

Get Help with Your Questions

For common inquiries—such as shipping policies, return and exchange regulations, payment issues, or product details—we suggest visiting our FAQ Help Center first. It’s packed with verified answers to address the most frequently asked questions, helping you resolve doubts quickly.

If you can’t find the information you need in the FAQ, feel free to reach out via the following channels:

- Contact Form: Submit your detailed question directly through our on-site contact form. This is the fastest way to ensure your inquiry is routed to the appropriate support team.

  • Email Support: Send your inquiry to our official support email: support@aevoyage.com
  • TEL:+1 810 510 2715
Support Hours & Response Time

Office Hours: 9:00 AM – 5:00 PM EST (Monday to Friday, excluding major U.S. holidays)

We value your time and strive to respond to all emails and contact form submissions within one business day. If you haven’t received a reply within this timeframe, please check your spam or junk mail folder—our responses may occasionally be filtered accidentally by email providers.

Tips for Efficient Assistance

To help us handle your request more accurately and quickly, please include your order number when reaching out about order-specific issues (e.g., tracking problems, delivery delays). Additionally, we kindly ask that you avoid sending multiple duplicate messages. While we understand your eagerness for a reply, duplicate submissions can create backlogs and delay our response to all customers. We process inquiries in the order they are received and will get back to you as soon as possible!

Your satisfaction is our top priority. If you have any suggestions for improving our support services, please don’t hesitate to share them—we’re always working to enhance your Aevoyage experience. Thank you for your trust and patience!